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No Downgrade Option

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No Downgrade Option

My bill recently went up over $30 a month, so I went in to manage my plan, but couldn't downgrade service. The only offer that showed up would be an increase of over $50 a month keeping my TV and internet. Also, when I clicked on customer service or support from my login, it just took me to an error screen. I'm thinking I might have to cancel service.

Bronze Problem Solver

Re: No Downgrade Option

Comcast doesn't allow on-line downgrades.  You'll have to call or visit a local office to do that.  Alternatively, one of the Comcast employees here may be able to help.


Re: No Downgrade Option

Hi KyDSmooth63 -- I can help with your account rates. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I will review our available offers for you.


Click my name (ComcastZach) and click Private Message Me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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