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New payment extension policy

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New Poster

New payment extension policy

Hi, I've always been able to call on the day a payment is due to extend the date up to 10 days. I've done this every month for over a year because my first bill was messed up and it put me a month behind. Today I was calling to set up a payment extension date per usual and was told it cannot be done anymore. Is this accurate? Is there anyway around this so I don't have services interrupted for the next week? Or should I cancel and get Verizon?
Expert

Re: New payment extension policy


@tmr138269 wrote:
Hi, I've always been able to call on the day a payment is due to extend the date up to 10 days. I've done this every month for over a year because my first bill was messed up and it put me a month behind. Today I was calling to set up a payment extension date per usual and was told it cannot be done anymore. Is this accurate? Is there anyway around this so I don't have services interrupted for the next week? Or should I cancel and get Verizon?

A payment extension is not meant to go on indefinitely month-to-month; it is something temporary for an extraordinary situation and is usually a one time deal.  At this point in time you should be caught up, current with your bill, and paying on time.


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New Poster

Re: New payment extension policy

I also had this problem. and it is CRAZY! that noone can help anymore. and I am not eligible because one time i was $3.00 short on arraingment i made . I had wrong amount that was due. $3 thats it. now i cant get a arraingment and noone will help! THEY SAY THEY CANT! THEY WILL LOOSE ALOT OF CUSTOMERS INCLUDING ME!

Frequent Visitor

Re: New payment extension policy

I had the same problem.  After about 6 on time payments I became eligible for payment arrangements again.  The key is to pay the exact amount by the day that the arrangement is set for.  Any hiccups and you become ineligible for another arrangement for 6 months.

New Poster

Re: New payment extension policy

Need a payment extension
Official Employee

Re: New payment extension policy

Hello, 

I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.

Contributor

Re: New payment extension policy

@comcastshane


@ComcastShane wrote:

Hello, 

I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.



Why can't you answer the question on here as to why the customer cannot make a payment arrrangement?The whole point of the forum is to help answer customers questions but if comcast employees don't post the answer, what's the point of a forum , I'm sure there are others like me who would like to know the answer to this question. So can you please let us know what the comcast policy is regarding payment arrangements/extensions? Thank you!