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New customer

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New Poster

New customer

When I called to cancel service due to coming out of contract and not being able to take advantage of the promo offers for new customers, I was told that I would only have to wait 3 months before I would be eligible to rejoin as a new customer and get the new customer rates, but I am reading that the wait is 6 months on this forum. Which is it, because if it is 6 months I’ll need to sign up with another carrier in the interim.
Official Employee

Re: New customer

Hi @Ersalete


In order to be considered a new customer, you would need to wait at least 6 months. 

I am an Official Comcast Employee.
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