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New customer (3/16/18)- need help to ID person/office who can address/solve issues.

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New customer (3/16/18)- need help to ID person/office who can address/solve issues.

As I sit watching my darkened TV screen after installing the new X1 box (after returning the outdated S1 model) and finding I have to  wait 4 days for TV service, I seek advice on WHO to contact to discuss -  1) a  notable lack of timely  technical support, 2) selling a less than acceptable technical product, 3) account churning, and 4) the business practice of prohibiting web access to alternative program plans.  I am a Senior Citizen on a limited budget and cannot afford this less than desirable product.

Thanks in advance for any/all help.  jbgtrap

 

Expert

Re: New customer (3/16/18)- need help to ID person/office who can address/solve issues.

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: New customer (3/16/18)- need help to ID person/office who can address/solve issues.

 

jbgtrap, sorry to hear about your experience. I'd like to help improve this. Please send me a private message with your full name, account address, and phone number so I can pull up your account and assist. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!