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New construction home - No comcast internet - No ETA from comcast even after numerous follow-ups

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New construction home - No comcast internet - No ETA from comcast even after numerous follow-ups

We have moved to new construction home and we are in-touch with local comcast guy/customer service to move our internet from old to new home. The account/connection was on-hold as new home is not servicable immediately and eventually was closed.  Neither local comcast /customer service tells us when the comcast internet will be available to us in new place. I see comcast trucks all over new place daily and see the comcast servicing in the homes right infront of my home(still under construction..) and adjacent homes.

Any help is appreciated - we are frustrated as this is NOT moving anywhere even on numerous follow-ups from last 1.5 to 2 months . 

 

Expert

Re: New construction home - No comcast internet - No ETA from comcast even after numerous follow-ups

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: New construction home - No comcast internet - No ETA from comcast even after numerous follow-ups

pianopintu, lets check out the serviceability in your new home. Please send me a private message with your full name, your current address, and phone number for help. 

 

KenF


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!