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New Retiree needs extension of existing TriplePlay contract!

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Regular Visitor

New Retiree needs extension of existing TriplePlay contract!

I have recently retired and unfortunately my current TriplePlay 2-year plan is expiring in 2 weeks. I am looking to keep my current arrangement, but my only offer as an existing customer for the same service is $25 more a month! WIth my reduced income, this is a big difference, and I am contemplating cancellation and looking at other options if I can't find a resolution. My budget doesn't have the room for the increase. Does anyone have any suggestions for me? Thank you.


Accepted Solutions
Regular Visitor

Re: New Retiree needs extension of existing TriplePlay contract!

Everyone, here is an update: I got a PM from ComcastShane with potential solutions that didn't work for me despite best efforts; Shane suggested I contact the retention team. Tonight I did. The wonderful agent/specialist April worked hard to come up with a solution for my situation. Both agents were great: they each captured and understood my issue precisely, displayed professionalism, responded very quickly and thoroughly, and were completely awesome. I left a VM for a supervisor via the 1-800 number regarding my experience via phone tonight, but want to make sure that I capture it here as well. In the midst of lots of less-than-positive posts about individual challenges with Comcast Customer Service, let me say that my experience was very satisfying and I am very happy. I didn't get the exact same deal, but very very close, and the agents went out of their way to help. Summary: I am thrilled!!!!


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Official Employee

Re: New Retiree needs extension of existing TriplePlay contract!

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you

Official Employee
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Re: New Retiree needs extension of existing TriplePlay contract!

Regular Visitor

Re: New Retiree needs extension of existing TriplePlay contract!

Everyone, here is an update: I got a PM from ComcastShane with potential solutions that didn't work for me despite best efforts; Shane suggested I contact the retention team. Tonight I did. The wonderful agent/specialist April worked hard to come up with a solution for my situation. Both agents were great: they each captured and understood my issue precisely, displayed professionalism, responded very quickly and thoroughly, and were completely awesome. I left a VM for a supervisor via the 1-800 number regarding my experience via phone tonight, but want to make sure that I capture it here as well. In the midst of lots of less-than-positive posts about individual challenges with Comcast Customer Service, let me say that my experience was very satisfying and I am very happy. I didn't get the exact same deal, but very very close, and the agents went out of their way to help. Summary: I am thrilled!!!!