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New Construction home, no service

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New Construction home, no service

Hello - I need to be connected with someone who can connect a line from the pole to my home.  A tech visited 12 days ago and said that a supervisor would send out someone to do this but I've heard nothing.  Its been over a month since my initial call.  Please advise

Expert

Re: New Construction home, no service

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: New Construction home, no service

Hi, mpali - Please send me a private message and include your full name, the account holder's name and address as it listed on the billing statement, a phone or an account number. I will submit a serviceability request for you. Click on my name ComcastElla, then click Private Message Me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!