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Never got a modem

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Never got a modem

I signed up for Internet through xfinity about three months ago, and have never received a modem. Since then I have been using hotspots which aren't the most reliable. I've had problems with packages not being delivered to my apartment before, so this may be the issue, but I checked online and it says it was delivered. I'm also currently without a phone, so things have been extra frustrating. Is there anyway I can resolve this without having to call customer service?
Official Employee

Re: Never got a modem

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


I am an Official Comcast Employee.
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