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Need to make payment arrangements

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Need to make payment arrangements

Hi, the chat system on this website is broken (keeps saying invalid phone number when no space for a phone number is provided). I arranged to have a callback from customer service but won't get that call until July 31. I need to discuss my bill payment as soon as possible. I'm hoping an agent will see this and let me PM them since I can't chat in the normal way. Thanks very much in advance.