Community Forum

Need to downgrade my service

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Need to downgrade my service

Hi Comcast  - because my wife is back in college full-time, and I am between full time jobs, we need to cut back on our spending. We do need the internet but I would like to discontinue our cable package. I am not interested in expanding to Triple Play. Please let me know what has to happen next. 

Thanks, 

Jeremy and Jane Norton

Official Employee

Re: Need to downgrade my service

 Hello, and thank you for reaching out to us. I would be happy to check and see if there any available promotions for you if you would like. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.