Community Forum

Need to cancel TV service but keep Blast Internet ONLY

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Regular Visitor

Need to cancel TV service but keep Blast Internet ONLY

Hi,

I have tried for months and months.....close to a year to get my TV service fully removed and only keep the Blast Internet service.

I have called multiple times and have been told every single time that the TV service will be removed and when the next bill comes, it's still there. 

I haven gotten so unbelieveably frustrated that I have stopped calling Comcast and have just told myself that my Internet bill is now $119 +taxes/fees......but it's got to stop. 

I've overpaid Comcast for months for services that I absolutely DO NOT use in any way. 

I DO NOT use the TV service at all. I only stream content that I want to watch via a Roku device and simply never ever use the cable box nor DVR or HD service which I am constantly being billed for.

I am at my witzend with this and need Comcast to make something to happen ASAP concerning this and my constant past and current charges for these services that I have told them multiple times that I do not want. I am being overcharged for services not needed.

Regular Visitor

Re: Need to cancel TV service but keep Blast Internet ONLY

I'm rather surprised that there's no Comcast Rep here in these forums that are interested in helping a customer after seeinf SO MANY replies in other threads with Reps offering help. 

I'm getting angrier and angrier as the days go on and no one seems interested in retaining me as a customer.

 

Regular Visitor

Re: Need to cancel TV service but keep Blast Internet ONLY

 Still no response.

Comcast sure doesn't care one single bit about their customers. ZERO concern for my situation on the phone and on these messageboards.

 

PATHETIC CUSTOMER SERVICE!!!!

Regular Contributor

Re: Need to cancel TV service but keep Blast Internet ONLY

As long as you have their equipment they will continue to charge you for tv service. https://www.xfinity.com/support/articles/returning-your-equipment.

Official Employee

Re: Need to cancel TV service but keep Blast Internet ONLY

 Hello, and thank you for reaching out to us. I would be happy to check and see if there any available promotions for you if you would like. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.