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I need help in lowering my bill. It went from $196.00 to $246.00 in 1 month. I requested help last year in the forums, January (2017) about lowering the bill and was given a 24 month term contract by someone here.. I got the discount in Feb '17 I think. (or so I thought) . I have a statement from 2016 that says 1yr contract. New conrtact in 2017- Yr2 Contract Discount on a 24-month contract. In this years bill, the contract was dropped. I have my paper bills as I like to keep a hard copy just in case. I chatted with someone and they said they couldn't help as the contract was up. They have no record of it? They found a copy of one that was $154.00 and I said I would gladly take it, but they said it was wrong. Can someone please help? We've always got a discount. Can I drop HBO and buy my own telephone modem? We get federal help as we're at poverty level to get federal aid. Thank you very much.
Found my question of my contract expirating for 2017 :
I understand your concern and would like to see if there are any deals to offer you. Can you verify your account information with me? To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.