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Need a lower bill! Comcast is taking away channels&internet speed but charging more

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Frequent Visitor

Need a lower bill! Comcast is taking away channels&internet speed but charging more

The title says all. New Customers get half price with double the channels, but since we've been with them for more than 10 yrs, we get ripped off. Unfortunately, there no other cable providers around and they take advantage of that.

 

Very unhappy customer.

 

Official Employee

Re: Need a lower bill! Comcast is taking away channels&internet speed but charging more

Hello, I can look further at your account and see if there are any promotions available. Can you verify your account information for me? To protect the privacy of your account, can you provide your full name, and the full account number or phone number associated with the account? To send a private message click on my name, then click private message me.

Regular Visitor

Re: Need a lower bill! Comcast is taking away channels&internet speed but charging more

Hi, I was helped previously by Comcast Dawn and I was wondering if in fact she or you could assist me again

Broderick

Official Employee

Re: Need a lower bill! Comcast is taking away channels&internet speed but charging more

I can certainly assist you, what assistance are you needing? 

Regular Visitor

Re: Need a lower bill! Comcast is taking away channels&internet speed but charging more

Hi, I previously was assisted by Comcast Dawn, with my billing, it appears I am in a similar situation financially, my previous bills were at a set price and I think it is due to expire 7/20/18, I really cannot afford more at this time due to financial health.

Official Employee

Re: Need a lower bill! Comcast is taking away channels&internet speed but charging more

Can you verify your account information for me? To protect the privacy of your account, can you provide your full name, and the full account number or phone number associated with the account? To send a private message click on my name, then click private message me.