Community Forum

Need Help Finalizing Order

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Need Help Finalizing Order

Hi, I put in an online order for internet as a new customer today because the previous account holder for my address is moving and cancelled service. I received an e-mail saying I needed to call to finalize the order. When I called the number listed in the e-mail, the representative said they could only see the old account and not the new order, and they couldn't help me. I wasn't sure of what number to call afterward, so any assistance would be appreciated. Thank you!