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Why is it so hard to make a name change on a bill? My husbands name was on the bill, we get cable from our HOA, I lived here as well as him. He passed away and they told me I had to have a new account number which caused them to completely blow away my old account and create a new one !! I lost email contacts and well as my email address . This was a big headache to me !! It too me over two weeks, many trips to my local office, and paying an independent to come in and set it up for me. I am not happy with Xfinity .
Sorry for your loss. It sounds like your getting a lot of conflicting information here.
I've asked a Comcast employee to help you. You should expect a reply in this thread.