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NBA League Pass billing

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NBA League Pass billing

I am at a loss as to what to do.  (not the first time with Comcast)

 

I signed up for the NBA League Pass through nba.com.  I made a mistake thinking that I could sign-in with that through Comcast.  I ended up activating the NBA League Pass through Comcast.

 

I immediately called Comcast around the first of January.  The woman told me that it would be removed from my bill.  I get my bill for February 1, the NBA League Pass is still on my bill and the channels are active.

 

I called again on 1-21-2018 and talked to employee: 4153963.  He told me to just pay the amount minus the $169 for the NBA League Pass.  I paid that amount, and now I am getting passed due notices and my March 1st bill is still showing I owe for the NBA League Pass.

 

I am at a loss as to what to do.

Expert

Re: NBA League Pass

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not an employee.
Official Employee

Re: NBA League Pass billing

 

Hello Anon520397, I am happy to address this concern for you. Can you please send me a private message with your full address, account number, and the name on the account by clicking my name (ComcastAmir) and then clicking "private message me"?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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Frequent Visitor

Re: NBA League Pass billing

It was taken care of by emailing:  ecare@comcast.com

 

Unbelieveable that you have to go to all of this effort to resolve an issue with Comcast.

 

Official Employee

Re: NBA League Pass billing

 

Anon520397 wrote: It was taken care of by emailing:  ecare@comcast.com Unbelieveable that you have to go to all of this effort to resolve an issue with Comcast.

 

I am glad that we were able to get this issue resolved for you, have a good day. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!