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Mysterious charges on recent bill

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Contributor

Mysterious charges on recent bill

I have received a bill in which I am charged for partial service to an additional TV. However, I have not added a TV to my account. I did order and receive a new box to replace one which wasn't working.

 

How can I get this straightened out?

 

From my bill:

 

Partial Charges & Credits
JAN 24, 2018 - FEB 24, 2018
$10.97
On your last bill you were billed in advance for services between January 25 to February 24.
We've applied a charge of $10.97 as a result of your changes on January 24 & January 25.
 
Jan 25: Service To Additional TV Partial Month(s)
-$19.95
Jan 24: Service To Additional TV Partial Month(s)
$30.92
Expert

Re: Mysterious charges on recent bill

Have you returned the box that wasn't working?



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: Mysterious charges on recent bill

Good evening, I can investigate this for you going forward. Would you like me to check your account for you?

Contributor

Re: Mysterious charges on recent bill

Please. Thanks.

Contributor

Re: Mysterious charges on recent bill

Following up. I would like to get this resolved asap.

Official Employee

Re: Mysterious charges on recent bill

@TitanJeff - Please send me a private message with your full name, the account holder's name and address as it listed on the billing statement, a phone or account number. I will investigate your billing concern. Click on my name ComcastElla, then click Private Message Me.