Community Forum

My old address is still showing up on my account. I need to delete the old address.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Regular Visitor

My old address is still showing up on my account. I need to delete the old address.

I need help deleting or unlinking my old address from my account.  I've tried to do it in store, on a web chat and over the phone and no one can do it.  It is frustrating that my 2 year old address is still there.

Expert

Re: My old address is still showing up on my account. I need to delete the old address.

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Official Employee

Re: My old address is still showing up on my account. I need to delete the old address.

Hello OREGONKJ, I can look at this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.