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My account was cancelled without my permission

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My account was cancelled without my permission

Just last month I had perfectly fine internet. Now it's not working and I've tried calling and I've been told my account was cancelled for an unknown reason. I want to get it turned back on, but now they're not letting me have the same plan that I was previously on, even though I never changed anything. 

Administrator

Re: My account was cancelled without my permission

@straussandrew3,

 

Sorry for the inconveince. The account tied to this username was never set up and was never actived. This means no actual services were ever installed. In order for us to figure out what was going on with your account can you please private message me your previous account information. Please send me the following information:

 

Account Number

Name on account

Address where service was located

Associated contact number

Associated email address