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My Gateway service

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My Gateway service

I would like to know why I have 5 devices on my gateway account and none of them are mine I don't think-please help me with this-thanks.


Re: My Gateway service

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

I am not an employee.
Official Employee

Re: My Gateway service

Hello Jm571. I can assist in verifying the connected devices. I just need a bit more information. Can you please tell us where you are seeing these devices? Are you looking at our website where you modem is shown under My Account, or are you looking at the connected devices using xFi?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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