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'My Account' page not rendering

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Regular Visitor

'My Account' page not rendering

I have no trouble logging in, but for some reason the My Account page won't render. The header and bottom of the page is there, but the rest is not appearing. It was working fine on this computer a few days ago. Chrome OS Version 67.0.3396.87 (Official Build) (64-bit).

 

screencapture-customer-xfinity-2018-06-22-17_21_37.png

New Poster

Re: 'My Account' page not rendering

My account is doing the same thing across all browsers. The error also happens from my phone and tablets. Unable to access bill payments or check internet usage for the month.

New Poster

Re: 'My Account' page not rendering

Same problem. I just signed up with Xfinity yesterday.  I can get the main page and the menu page, but if I click on view or pay bill, the page stays the same.  Other links on the menu page mostly work.  

New Poster

Re: 'My Account' page not rendering

Same here. Currently cannot pay bill or check net usage

 

New Poster

Re: 'My Account' page not rendering

I ended up getting the Xfinity App on my phone to keep track of the internet usage and pay the bill. It's okay but I would rather the internet site. Fix it Comcast~

Contributor

Re: 'My Account' page not rendering

Happening here too today. Something going on with their site? Also, I've been with them for a while so not a new account. 

New Poster

Re: 'My Account' page not rendering

this happens at the end of everymonth when I want to check data usage to stay under the max. When I am able to get in it always seems to be higher than I expected

 

New Poster

Re: 'My Account' page not rendering

Brand new subscriber to Xfinity. I'm having the same issues as everyone else stated above.  I tried all the usually fixes and no luck!

 

First impression of Xfinity....not good at all!

Contributor

Re: 'My Account' page not rendering

It's ridiculous and definitely not a great first impression! 

New Poster

Re: 'My Account' page not rendering

I've been having the same problem across browsers. Sometimes my page looks like your screenshot, and sometimes I get a "..." circle. I tried to start an Xfinity chat to ask about it, but that's not working either. Very bad first impression. 

New Poster

Re: 'My Account' page not rendering

Hi Klee,

 

I have the same screenshot error message and also the circle....which looks like it's loading the page, but it never does.  


Has anyone been able to resolve this issue or received a response from Xfinity?

 

Thanks!

Contributor

Re: 'My Account' page not rendering

I've been DM'ing back and forth on Twitter with @comcastcares since Friday afternoon and they put a ticket in with the Advanced Support Team on Saturday. Was told that someone will be in touch within the next 72 hours (from Saturday). I'm still having the problem that you are describing. Also can't access my account on the app either. 

Contributor

Re: 'My Account' page not rendering

Same here.  I'm chatting with some one from @ComcastCares right now.  Very polite but we're not getting anywhere.  Asking me what browser I'm using, etc.  I've already explained that I've tried this on three different computers using two different browsers and on an iPhone.  In my experience it is almost impossible to get Comcast to admit that a problem is on their end.  They suspended my username to reset it but that didn't help either.  I ended up with a promise that their "advanced support specialist" might reach out to me.  The "might" didn't inspire a ton of confidence.

Contributor

Re: 'My Account' page not rendering

Yeah, on Friday and Saturday when I was DMing them on twitter they told me the same thing as well as had me clear my cookies and browsing data. Also was told to try uninstalling and then reinstalling my app on my phone. I also kept telling them that is this not an isolated incident and that I've seen posts on here as well as reddit from customers that are stating the same issue. I'm currently giving them their "72 hours" to see if their "Advanced Support Team" addresses my ticket and if someone contacts me tonight as stated in their last DM to me. Not holding my breath though. 

Contributor

Re: 'My Account' page not rendering

I got a 24-48 hour window and a promise to followup with me tomorrow.  We shall see.

Contributor

Re: 'My Account' page not rendering

Let us know if you get it fixed. I plan on doing the same. Good luck! 

Regular Visitor

Re: 'My Account' page not rendering

I'm experiencing the same issue, on laptop and phone. Can't access any info after logging in. 

Contributor

Re: 'My Account' page not rendering

So just got off the phone with someone from the Advanced Support Team and she put in ticket with their engineers after trying a bunch of different things to get access to my account. I sent her an email with links to a reddit thread and the threads on here to let them know that this is NOT isolated to just me... especially since she said that she did not see any other tickets about this particular issue. Someone is from the Advanced Support Team is supposed to get back to by the 7th. (Cross posting)

Contributor

Re: 'My Account' page not rendering

FINALLY an acknowledgement that this is a bigger issue than "just me" - this is from an employee who posted on this thread: http://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity-Website/Can-t-log-in-both-laptop-and-My-Acco...

 

"Thanks for your feedback. After you informed me that you had a ticket with the advanced techs for this, I checked for any known issues and was able to confirm this is now a national issue. I would like to link your current ticket with this investigation if it has not be done already to ensure you are included when a fix is rolled out." 

 

Cross posting