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Moving service

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Moving service

I recently moved and my personal modem apparently can’t be activated. They said it's still on my old account which I closed out last Saturday, but I was told By the Comcast representative that it had been taken off that account. It’s still not working. I’ve tried phoning the technical service number and no one seems to know how to fix it. I let them know far in advance that I was moving, returned my equipment per instruction and have done everything. I need this resolved please.

What do I do?
Expert

Re: Moving service

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Moving service

Hello,

I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!