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Moving Service to new construction that was just completed.

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Regular Visitor

Moving Service to new construction that was just completed.

I am trying to move my service to a new home that was just completed. My next door neighbor that is 114' has xfinity but my address does not show up in the system. 

 

How can I get my address added so I can move my service?

Regular Visitor

Re: Moving Service to new construction that was just completed.

Can anyone assist?

Expert

Re: Moving Service to new construction that was just completed.

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not an employee.
Official Employee

Re: Moving Service to new construction that was just completed.

 

Hi jdafonte, I can check and see if we can service your new home. We will have to first check the system and see if the address is within out footprint and if so I can schedule a tech to come out and survey the area to see what needs to be done to bring services. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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Regular Visitor

Re: Moving Service to new construction that was just completed.

I sent you a message as requested. When I previous pu tin a request they mention they would send someone out, which they did, however it was to my old place. 

 

They(Support) supplosely open another ticket and I have yet to hear anything back from anyone. Hopefully the information I provide you can get this moving forward. 

Regular Visitor

Re: Moving Service to new construction that was just completed.

I still have not heard back. Can anyone assist?

Official Employee

Re: Moving Service to new construction that was just completed.

 

jdafonte wrote:I still have not heard back. Can anyone assist?

 

I responded to your PM that you sent, please reach back out to me there. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!