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It means the previous tenant owes Comcast money. To get service, take a copy of your lease or purchase agreement to your local service center. You'll also need picture ID. https://www.xfinity.com/support/service-center-locations/ They will lift the block for you and you can order service at that time.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
