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I moved and cancelled my current service. Because where I am moving to Comcast does not service the area.
I just received a Bill for Services from March 18 to April 17, I cancelled service effective March 10 or the 11. I did this
online and I was just told that I can only do it by calling. Dispite the fact that I was chatting with the Billing and Account dept. they told they could not access my account to do that. I was told that I have to be inconvienced by either sitting on hold or waiting for someone to call back to get the service disconnected, I have suppose to have already done. Comcast is staying true to form, I have to do things 2 or 3 times for them to get it right, but they are on top of it when it comes to billing me.
Hi debbiebell2010 -- I can help with your disconnection issue. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I will be able to place a disconnection request on your account with that information.
Click my name (ComcastZach) and click Private Message Me.
ComastZach, For some reason not sure why I am not able to PM you. Could be a glitch I will try PMing again later.
sorry to say but Comcast is known in my book for these little glitches.
I did send in an email cancellation and somebody was suppose to call me back with in 2 days
and again nobody has done so. If they have called they did not call when I stated was a good time to call.
This is very frustrating, as I am being billed for services that I am not using. And I don't want somebody who
moves in to the apartment after me to benefit from Comcast not cancelling my service. As the last time I checked
it was still listd as active and was not even listed as suspended.