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Move a line temporarily

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Move a line temporarily

I called 4.28.2018 to have my line relocated for a construction project. They said I'd get a call within 24-48 hours. No call/No show. Multiple calls later and a guy came out 5.4.2018. He said he hooked up the new line and disconnected old but I never lost internet or TV so doubtful. He said someone would come and bury the line. More calls and line was finally buried 4.16.2018. Multiple calls and the line that is in the way over the yard and my construction project is still hanging in the way. Should it take 19 days to get a line moved?