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Move Exterior Phone Hub

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Move Exterior Phone Hub

I live in a moblile home park and need to move a phone hub in my back yard so I can put in a bigger mobile home.  Any suggestions about whom to contact at XFINITY?

Official Employee

Re: Move Exterior Phone Hub

Hello @Vagedes. I can assist you with submitting a request to our local tech ops team. Comcast uses coaxial cable tap connections to your home, is that what you are referring to? Or, is this an actual telephony wiring hub, because in that case, you would need to contact the local Telephone company as telephone distribution wiring is not owned or managed by Comcast. Also if the hub is located within property easement, there may be a cost associated with moving the hub. I have submitted a request to our local tech ops team to investigate your request. I will provide you with an update as soon as I get a response. 

 

Thank you for your patience. 


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Official Employee

Re: Move Exterior Phone Hub

Hi Vagedes. Just checking in since I created your ticket, have you been contacted by our tech ops team yet? 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!