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Missing payment

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New Poster

Missing payment

On June 6th, I made a payment of 148.23 on my account via the automated phone system.  As of today and several representatives, no one can find my payment. Even with the confirmation number.  I asked to speak to a manager, the response was "nah...she's not gonna tell you anything that I didn't tell you.....they are overworked."

 

I was told by another representative in the collections department (I was told I needed to speak to them because they can look up confirmation numbers), that they couldn't find the payment and the best thing to do was to call the credit card company and cancel the payment.

 

After explaining the situation to another rep, I was asked if I wanted to make another payment over the phone.  I told him no, I already paid it and Comcast sucks at collecting money and properly crediting accounts.  So no, I wasn't paying my account a second time.  I asked him if he had any better solutions that to cancel the payment.  He suggested I take the bank statement to the nearest Comcast office and talk to them.  I told him if I had to go through all that trouble, I would take the first suggestion and cancel the payment.  He said "We are going to miss you!".

 

COMCAST.....YOU SUCK!!!!!!!

Gold Problem Solver

Re: Missing payment

When you can't resolve a problem using the regular customer service channels, send an email to "we_can_help@cable.comcast.com". Include:

    Account number
    Full name
    Service address
    Best contact phone number and best time to call
    A description of the problem
    A link to your post

A Comcast problem resolution specialist should contact you to follow up. They seem to be quite a bit sharper than the regular phone or chat customer service reps. You can also reach this group on Twitter (https://twitter.com/ComcastCares/), on Facebook (https://www.facebook.com/Xfinity), and in the DSL Reports Comcast Direct forum (https://secure.dslreports.com/forum/ComcastDirect).

New Poster

Re: Missing payment

I did as suggested. A rep did call me back. He was very helpful and the issue has been resolved. The payment was posted to the wrong account. Thank you for responding to my issue. It is appreciated.
Gold Problem Solver

Re: Missing payment

Good to know you got it worked out.