Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
I signed up for service January 2017 and by July/August I was deployed. I called Xfinity to let them know and they stated that my account can be temporarily suspended in July 2017. While I was away I received a call the my equipment would need to be turned in and I had a family member do this for me. Now that I am back and would like to have the service again, Xfinity says I owe them $569.84 because the account was disconnected due to Non-pay (LIES) and when I talked to a manager she said they dont do suspensions for military and that if I want my service back I need to ay the fee plus $100.
This is crazy I have been in the military a long time and I have never had this problem. Can someone possibly help with this? I have my orders as proof as well that I was away.
Hi Kirsten8177 -- I can help with your account issue. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I will also need a copy of your deployment papers to verify the dates you were gone. I will work with our local finance team on having this corrected with that information.
Click my name (ComcastZach) and click Private Message Me.