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Managing my services

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Managing my services

I tried to change my plan online a few weeks ago, and I was unable to. I called the number provided in the error message, and I was able to upgrade my plan on a Sunday. Today, a Sunday, I am still unable to change my plan online.. and now cannot reach anyone via the customer service number provided. It should not be this difficult to change my plan, and if your customers are unable to “manage account” online, then it shouldn’t be an option. If your customer service is unavailable to help, then why waste additional time having me call? Frustrating to say the least..
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Bronze Problem Solver

Re: Managing my services

Maybe this will explain, if not help.  There's an ongoing known issue managing on line:  http://forums.xfinity.com/t5/Customer-Service/Can-t-manage-your-account-online-Getting-an-error/m-p/...

 
Not sure why you couldn't get them by phone.  What number did you call?  1-800-COMCAST is the only one they provide.
Official Employee

Re: Managing my services

Hi @Slim61981

 

The information provided above is correct. Until we are able to get this taken care of, I'd be more than happy to help review and discuss the offers that are available to you. In order assist you, please send me a private message verifying your first and last name, the phone number, street address including city state and zip code, and the full account number or phone number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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