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Managing Two XFINITY Subscriptions

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New Poster

Managing Two XFINITY Subscriptions

Does anyone out there know how to handle having two subcriptions to XFINITY?: Being forsed to have more than one email address, having one moble phone and being required to use 2 or more different phones for account verification. It seems no one thought of the user who has 2 or more locations or is there a solution somewhere?

Official Employee

Re: Managing Two XFINITY Subscriptions

 

Hi emam, are you referring to having an Xfinity mobile username and a Xfinity cable username at the same time? If so, are you inquiring about adding them together? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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New Poster

Re: Managing Two XFINITY Subscriptions

No I am talking about 2 subscription at 2 cable locations.

Official Employee

Re: Managing Two XFINITY Subscriptions

 

emam wrote: No I am talking about 2 subscription at 2 cable locations.

 

To clarify you have two accounts and you want to manage both accounts with one login is that correct? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
New Poster

Re: Managing Two XFINITY Subscriptions

yes, that is correct.

New Poster

Re: Managing Two XFINITY Subscriptions

I still do no have an answer to this question. I also have a difficult time getting to the responses that have come. Since the system is not very user friendly, I somehow marked the question complete.

Admin1

Re: Managing Two XFINITY Subscriptions

emam -- We do not have way were you can manage 2 accounts under 1 username. Each account needs it's own individual username. The verification process requires that you user 2 out of the 3 verification points. This is how you get around having 2 accounts but only 1 mobile phone number. 

New Poster

Re: Managing Two XFINITY Subscriptions

Ok, I have had 2 usernames, but I can't use my mobile phone number in both accounts.I guess I have to live with this issue.

 

Thank you,

eman

Admin1

Re: Managing Two XFINITY Subscriptions

emam -- You're welcome.