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Loyal Customers - Comcast Doesn't Care

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robinson659
New Poster
‎04-13-2018 10:33 AM

Loyal Customers - Comcast Doesn't Care

I have been a loyal customers for >9 years and refused to go to AT&T or any other providers, however, after a recent call to Comcast to see what you could do for me given all the new promotions published online - I was told "nothing" and "you should cancel and pay a fee." I cannot believe it, it's the worst customer service, EVER and to think I'm in the outsourcing industry and I've seen bad customer service - BUT COMCAST you have won the war on QOS! All hail the new king of "we don't care about customers!" 

 

I'm sure this will be ripped down - but heed my warning! 

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ComcastKenF
Official Employee
‎04-14-2018 02:04 PM

Re: Loyal Customers - Comcast Doesn't Care

 

robinson659, that is not the experience I want for you. Please send me a private message with your full name, address, and phone number tied to your residential services for help.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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