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Lowering bill

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Lowering bill

I am currently a long time Xfinity subscriber and feel that I am being forced to cancel my Xfinity and find a different provider. I am currently paying 280 a month for the X1 premier triple play and feel that I have no assistance in lowering this bill. I have tried to speak with customer representatives which ended with negative results. The customer support and retention of current customers does not seem to be a priority anymore which is very sad. I do not want to go back to ATT but feel it may be necessary as I am receiving no help from anyone I have talked to.
Official Employee

Re: Lowering bill

 Hello, and thank you for reaching out to us. I would be happy to check and see if there are any available promotions for you. To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (apartment number if one on the account), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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