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Low hanging Comcast cable line

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Low hanging Comcast cable line

I have had a low hanging cable line at my home and running across the street to the utility pole.
It has been hanging for six months.
Reported it to comcast months ago with no action.
Now the cable is broken off from the utility pole and ripped from my house.
Apparently the low hanging cable line was to low for passing traffic.
Reported this to Comcast and it is still not repaired.
I am returning my Comcast equiptment today as they are of no use.
Official Employee

Re: Low hanging Comcast cable line

Hello,

I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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