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We have a low hanging wire from the winter storms this season. The wire hangs from our house, through the backyard, and to the neighbors. I am 5 feet tall and have to duck under it. We've called a few times and have been told that someone will come out, but no one has. I understand that the wire is not down, but it still can't be good to be hanging that low.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hello koneill26, I can assist you with getting the cable raised. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?
Hi koneill26 -- I can help with that low hanging line. I've reached out to local tech ops and have asked them for an update on when they'll be out to raise this line. I'll let you know as soon as we hear back.
koneill26 -- This line job is now showing as completed. Can you confirm this line has been raised?