Community Forum

Losing a customer because Comcast wouldn't extend a current offer makes no sense

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Losing a customer because Comcast wouldn't extend a current offer makes no sense

I called Comcast to remove TV and Voice from my account, and see what offers were available for Internet Only. The rep quoted me the retail price of $70+ for 105 Mbps. This same package is $45 for new customers.

 

The coversation went like this:

Me: Why can't you offer me the promo rate? Look at how long I've been a customer

Comcast: Over 10 years

Me: And you're not willing to offer me the same price as a stranger who just signs up today?

Comcast: No, I can't

Me: Do you know what ATT will say when I call them?

Comcast: They'll likely offer you a promotional rate to get you to sign up.

Me: And you're not willing to do the same to keep me?

Comcast: No

Me: Please cancel all my services effective immediately.

 

Can anyone explain how this makes any sense?

New Poster

Re: Losing a customer because Comcast wouldn't extend a current offer makes no sense

Same exact problem today.  The short answer ... *they don't care*.

Official Employee

Re: Losing a customer because Comcast wouldn't extend a current offer makes no sense

Hello @talmazor

 

We certainly value your business, opinions, and feedback. We appreciate all our customers, old and new. Regarding promotional discounted offers, we offer an introductory rate for the first 6 months, 1 year, or 2 years depending upon the offer. After the introductory period offer expires, the price does go to what we call Everyday Price or regular rate. If you would like, I can assist you with an account review to see if there are any offers available to better suit your needs. If you would like this assistance, please send me a private message and include your full name, service address, and account number so I can access your account. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!