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Looking to downgrade

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Regular Visitor

Looking to downgrade

I can't mange my plan from the website becuase I get the generic "Please call us at 1-877-680-7173 and we can help."


Basically looking to lower the TV and Internet plans to the lowest possible options.


Is there any way to do this without having to call in and wait on hold?


Thanks for the help in advance Smiley Happy

Official Employee

Re: Looking to downgrade

Hi ummy007, 


I'd be more than happy to review the current offers in your area. Please send me a private message verifying your first and last name, street address including city state and zip code, and the account number or phone number associated with your services.


To send a private message click on my name "ComcastChe", then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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