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Looking to cancel and switch to Uverse

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Looking to cancel and switch to Uverse

Was hoping to get in touch with someone with the retention department.  My rates just went up and I'm thinking about canceling and switch to Uverse.

Official Employee

Re: Looking to cancel and switch to Uverse

Hi cwendt, 


We don't want to lose you as a customer. We aren't with the retention department but can assist you in lowering your monthly rate if there are promotions available in your area. I've received and replied to your private message and am ready to see how I can make this right. Chat with you soon. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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