Community Forum

Looking for Internet pricing

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Regular Visitor

Looking for Internet pricing

Like many others, I opened this month's bill and got a shock. I want to drop my tv package and just have a Internet plan.  I stopped in the store and they said I would need to call the retention dept number. 

 

thank you

Bronze Problem Solver

Re: Looking for Internet pricing

Hopefully, they provided you with the number.  1-800-COMCAST is the only one Comcast has published for customer assistance.  There are also non-phone ways: 

Chat: https://support.xfinity.com/chat

Facebook: https://www.facebook.com/comcast/

Twitter: https://twitter.com/comcastcares or by using @ComcastCares

Regular Visitor

Re: Looking for Internet pricing

No they didn’t provide a number.

Thank you
Bronze Problem Solver

Re: Looking for Internet pricing

Darn.  You can get to retention by calling the general one and asking.  Might not happen the first time, but sooner or later someone will transfer you.  Some folks report quicker action via the social media sites.  Alternatively, one of the Comcast folks here may help.  They answer questions in the order they arrive, so give them a day or two.  Best of luck!

 

 

Official Employee

Re: Looking for Internet pricing

 Hello, and thank you for reaching out to us. I would be happy to check and see if there are any available promotions for you. To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (apartment number if one on the account), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.

Contributor

Re: Looking for Internet pricing

Shane, can I get a price as well.
Official Employee

Re: Looking for Internet pricing

Absolutely, can you verify your account information for me? To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.