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Long Wait Time

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Long Wait Time

20180216_191928000_iOS.pngI sat on hold for 1 hour 16 minutes and 20 seconds before anyone picked up. In the meantime, I used the Chat feature while I waited; can anyone beat that?


Official Employee

Re: Long Wait Time

Hello @jeb654. We apologize for the extended wait time. I can assist if you still need help with your account or service. If so, please send me a private message and include your full name, service address, and account number so I can access your account.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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