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I have been a loyal customer for over 10 years but have seen my bill increase year after year. I would like to see if there are better terms for loyal/existing customers. Thanks!
I agree... Marketing focuses too much on new customers and does very little for loyal customers. I litterally have to beg and beg to get 1/2 of what new customers are getting. I have since dropped TV and found new services. Its as if they do not focus on retention - a clear problem. Techs and operators are awesome.
Also, if you say you dont want HBO, then dont give us a 24-month package and charge us full retail the 25th month. Super petty. We never wanted it and/or ordered it. You lost a TV customer because of $50 one time fee, and Im sure your marketing spends that on me with just one month worth of ads.
Stop gaining customers through pricing, let them get the dish - it is junk. Keep your customers through pricing.
Due to limitations in our interface we require that you make a public post prior to send a private message to a moderator. I have noted a few of your post and am able to assist you in our interface. Please PM your account name phone number, and service address so we can begin. Thank You
Thank you Adam and I apologize for the limitations of our interface. Would you be looking to maintain your services or are you looking to upgrade/downgrade?