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Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

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Live Chat

The live chat has not been working for months. What is going on?

Official Employee

Re: Live Chat

Hello Bwalls727. We're sorry to learn you are having trouble using our chat service. We do not currently have any known issues with our chat service. If you are experiencing trouble with chat, please clear your cache and cookies, or try another web browser. 


Also, if you need assistance with your account or services, I can help. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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