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Lied to about switching from Direct TV to Comcast/Xfinity

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Lied to about switching from Direct TV to Comcast/Xfinity

3 months ago we decided to call Comcast about switching services from Direct TV, we were happy and excited to hear we could get the same service we were receiving from Direct Tv but cheaper. As a bonus, we were excited to get the home security as well. We were getting all of this for $179 plus taxes ($201). We expected taxes and charges to be high, but we were still paying lower.  Fast forward 3 months, we find out we no longer have channels we had before: HBO, STARZ, and other channels.  Now they are telling us we were signed up for the basic package and the HBO STARZ etc... was just for a 3 month trial.  As we are talking to the agent, she said well we can offer you HBO for $15 a month. Wow, really? You want to lose a customer and get bad publicity for $15????  I want what was promised to me.  Of course they tried to throw out, "Well show us your contract" which of course since they get you to agree on the telephone, you don't have one, but I did remember it was recorded and asked them to pull up the record. It will take 48 hours, so now I am waiting.  I can't believe this. We were lied to and they didn't even try to help us, except to say, "We can upgrade you to a new service at the current price" wow? that is helping us? I will be updating all on what they do next. 


Accepted Solutions
Official Employee

Re: Lied to about switching from Direct TV to Comcast/Xfinity

Hi raul505! This isn't the experience we want for our customer's, especially new customers. I am more thank happy to take a look at your account, the package you were originally promised, and how I can make this better for you. 

 

To protect the privacy of your account, please send me a private message verifying the first and last name of the account holder, and the street address associated with your services. 

 

To send a private message click on my name "ComcastChe", then click private message me.


All Replies
Official Employee

Re: Lied to about switching from Direct TV to Comcast/Xfinity

Hi raul505! This isn't the experience we want for our customer's, especially new customers. I am more thank happy to take a look at your account, the package you were originally promised, and how I can make this better for you. 

 

To protect the privacy of your account, please send me a private message verifying the first and last name of the account holder, and the street address associated with your services. 

 

To send a private message click on my name "ComcastChe", then click private message me.

New Poster

Re: Lied to about switching from Direct TV to Comcast/Xfinity

Just to note, I have not received a call from Comcast. 

New Poster

Re: Lied to about switching from Direct TV to Comcast/Xfinity

I am sorry, but not sure if this is valid. Don't mean to be rude, but please give me a call.

Official Employee

Re: Lied to about switching from Direct TV to Comcast/Xfinity

Hey raul505, I'm following up for Che. Official employees can be identified by their Official Employee title, their Official Employee signature, their avatar, and by this post: http://forums.xfinity.com/t5/Forum-Community/Announcing-New-Community-Specialists/td-p/2898978

Frequent Visitor

Re: Lied to about switching from Direct TV to Comcast/Xfinity

They do not care about bad publicity money is the bottom line with Comcast. I have been paying my bill for 2 years on the 1st of every month because my bill falls on the 21st of the month & i get paid once a month and was told when starting service that there would be no problem BUT now i am getting late charges every month. When you contact them the agents are programed to puy you on hold and transfer you to someone that cant do anything for you. I am looking into other options now & there are many other options i have found. It is just getting too stressful every month dealing with the same bs.

Official Employee

Re: Lied to about switching from Direct TV to Comcast/Xfinity

Hi jaxcash,

Sorry for the experience you've had when trying to get assistance. I'd like to help make this right. Please send me a private message verifying the first and last name of the account holder, and the street address associated with your services. To send a private message click on my name "ComcastChe", then click private message me.