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Late fee and rude customer service

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Late fee and rude customer service

We have been with comcast for the last 17yrs and never a late payment. Last month I set up auto pay and Feb payment was not taken out as it should have been. Bill was paid immeditately after I realized. We are charged late fee on our March statement and I called to ask for late fee reversal / one time forgivess and was treated poorly by customer service rep. On hold for long wait and told we were charged regardless in a rude manner.

Never experienced this treament from a customer service.

Admin1

Re: Late fee and rude customer service

Hi JLW64 -- I can help with that late fee. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I'll review your account to verify that you have been making your payments on-time and issue a courtesy forgiveness for this late fee.

 

Click my name (ComcastZach) and click Private Message Me.