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Same here. Similar damage, still waiting. Worried a bit because wires are in neighbors tree and, I think, on some powerlines. Even if they are too busy to do full repair you'd think someone would check to make sure they are safe.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
Update from earlier response... did an online support chat with an agent this morning. Have again been promised some one will be here today (which is what they have been saying since Thursday afternoon). National Grid stopped on street and seemed to be looking at lines -- maybe to see if cable lines were touching power ones? Not sure if that was prompted by Comcast, a neighbor, or what.
Still no word from Comcast/Xfinity directly -- except for online chat I initiated this morning -- have not seen one of their trucks at this end of street at all.
And I wanted to also say, I agree with you, storm damage happens, crews get overworked. So just say that. Making and blowing off appointments is a pain -- it should not be unreasonable to expect a straight answer. Honestly have never considered Dish or anything else, have always been with Comcast...and over all they have been fine. But this is giving me doubts too.
That is truly the only thing I am angry about. The call center agents have been absolutely polite and are only telling me what they have been told to say. It is just a bummer they have been told to say what we want to hear to make us end the call, instead the truth.
For the most part, Comcast has every other sort of contact info for us and they know who has service and who doesn't. Send out robo-calls/texts and explain the situation, it would make all the difference.
Hello @DJHalfa. Thanks for creating a thread, and documenting your issues while experiencing the Storm and the sever weather conditions. Our crews have been working very hard to get as many lines as possible in your area repaired. We apologize yours has not yet been completed. We also want to apologize that you've been made false promises. I can offer to check your account and request an update from our local tech ops team, regarding your line. Please reach out to me via private message and include your full name, service address, and account number so I can access your account.
No change here still. Appointment for restoring outside wires was from 7am to 10 pm last night but again no dice. And really, I would not have felt good about anyone on a ladder or a pole in the dark -- work lights or no. It is cable afterall and not oxygen (some days it feels like both though).
Online chat person this morning claimed I am not answering my phone and that might be why no one came this weekend. Quoted my cellphone to me but there was no contact from Comcast in my history (except for a verification initiated by me and the alert that service had been restored in my area). However, I can see there was a call this morning to my Comcast phone that is out of service because of wires. Sigh.
Called an agent after that. She was great. Apologized, explained the crew situation, how the appointments roll over -- and that I was not skipped because I did not answer my phone). It also helped that she was local, so she understood weather issues in real time. She said I am on the list again for today -- fingers crossed with another storm brewing.
Hope one of us sees them soon then we'll know the rest should be due. Cheers!
I hold out hope for you! I came home from work today and line was fixed.
Again, the issue was the way they kept promising daily fixes. I absolutely could have accepted an honest explanation that there was so much storm damage they were looking at several days to fix it.
Hope you are back to normal soon!
I did speak to a nice person today who did not try to bluff me. She was honest and great to speak with and I am sitting tight.
Hoped it would be today -- guess there is still a chance.
Take good care as next storm creeps up!