Community Forum

Issues with the hotspots

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Issues with the hotspots

I have used the Wi-Fi on demand several times from my home and I finally purchased a month pass that began on December 24, 2017. I haven't been able to connect to the Wi-Fi. When it connects it sporty at best and cannot be be relied on. So that probably sums up any further business I do with Xfinity/Comcast because when I contacted customer service I had explained that I had done all of the trouble shooting and the representative lead me through a restart on my laptop which produced a brief moment of Wi-Fi access and had disconnected before we ended the phone call. It has been a total waste of $54.
Official Employee

Re: Issues with the hotspots


Hi Heidop47, I apologize for the experience you're having with the WiFi pass. In order to get this resolved, please reach out to our Wi-Fi On Demand Team at 1-866-489-0919. They are available 24/7 and will be able to reset your pass. Sorry for the inconvenience.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!