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Sunny2015pas
New Poster
‎05-31-2018 10:25 AM

Internet ??

I am deaf customer.  Frustrate!  Today changed plan from regular cable to only WIFI internet by automatic.  Internet not working?  

Videophone does not working because of no internet.  Why you cut off ?  

please back on!

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ComcastJoeTru
Official Employee
‎06-01-2018 03:50 PM

Re: Internet ??

Hello Sunny2015pas. I can assist with reviewing the services on your account, and troubleshooting your internet connection. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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