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Internet service restoration

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Internet service restoration

Balance was paid, cable restored within minutes, but Internet is still not working 30 min later. Modem was turned on and off twice. When can I expect the internet service to be restored?
Official Employee

Re: Internet service restoration

Hello,

I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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