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Internet only too expensive

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New Poster

Internet only too expensive

Why is internet only downgrade so expensive an not allow for promos, my family qualifies for internet essentials which is too slow for my childrens needs.  Yet i try to downgrade and comcast says best price i can get with tax and all is over 80 dollars? Just for internet???

Official Employee

Re: Internet only too expensive

 Hello, and thank you for reaching out to us. I would be happy to check and see if there are any available promotions for you. To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (apartment number if one on the account), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.

New Poster

Re: Internet only too expensive

Hey Shane – I, too, am wondering if there are any promotions available. Unfortunately, it seems that private messaging has been disabled on the forum. Is there any other way to reach you?

Expert

Re: Internet only too expensive


@strozek wrote:

Hey Shane – I, too, am wondering if there are any promotions available. Unfortunately, it seems that private messaging has been disabled on the forum. Is there any other way to reach you?


Never PM an Official Employee or Expert unless requested.  Sending an unsolicited PM is a violation of Forum Guidelines.  Please read this post.

When you send an unsolicited PM to an Official Employee requesting help or information you are keeping that OE from helping other customers that have responded to the OE's request and who have probably been waiting quite a while for help.  This is a public customer-to-customer forum and we ask that you post your problem in the open so that you can receive the maximum help possible as quickly as possible.

We thank you for your understanding.



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: Internet only too expensive

Hello strozek, can you try and private message me again?