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Internet only plan but charged for TV services - I do not even own a TV.

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Internet only plan but charged for TV services - I do not even own a TV.

Hello,

 

I am a new customer and my bill for my first month was fine. Flat promo fee for internet services only (Performance Plus Plan). However today I have recieved a bill with an extra $20 charge for TV service and Boardcast fees that I did not even agree to nor use! I only own a desktop and mobile devices. I do not even own a TV (sadly). Nor would I watch TV even if I did. Can we take a look at this issue and address it before my billing cycle ends?

 

Thanks.

Official Employee

Re: Internet only plan but charged for TV services - I do not even own a TV.

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.